Chief Operations, USU Operations

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Updated: December 24, 2019
Job ID: 215440
Status: Full-Time
Regular/Temporary: Regular
Location: Bethesda, MD, United States

Join the HJF Team!

HJF is seeking a Chief Operations, USU Operations to support the research and administrative portfolio at the Uniformed Services University of the Health Sciences (USU). This portfolio is the largest portfolio at HJF and includes all USU department and center research activities. In addition, the portfolio includes the personnel support memorandum of agreement (PESMOA), providing administrative, research support, and other critical skill sets to the University. This position will be located at the HJF Home Office in Bethesda, MD. 

The Chief of Operations will serve as the senior advisor and deputy to the Director, USU Operations, providing subject matter expertise across a broad and complex portfolio of research and administrative activities in all USU Departments and Centers. The Chief of Operations will provide guidance and direction to HJF senior program managers and work with HJF field personnel to advance HJF efforts at USU. The individual in this position works closely with the Portfolio Director’s direct reporting team, working behind the scenes to solve problems, mediate disputes, and handling day-to-day management.


  1. Support Director in portfolio maintenance and growth; customer satisfaction, support cost structure, assigned personnel, inherent processes, and productivity. Specific focus areas include pre-award, post-award, regulatory affairs, and data management. 
  2. Pre-award areas include maintaining technical support visibility and taking appropriate actions to best prepare the portfolio for new or recompete follow-on awards.
  3. Post-award activities include overseeing all business, administrative and management aspects of awards. 
  4. Regulatory affairs oversight of portfolio awards to include overseeing applicable regulatory compliance measures, and ensuring studies fully adhere to applicable federal statues, regulations and directive. 
  5. Data management oversight of portfolio awards to include the proper storage and management of applicable research data. 
  6. Identifies, assesses, and informs HJF support elements of USU portfolio needs. 
  7. Maintain active relationship with USU leadership, department and center chairs, and facilitates information flow between academic chairs, principal investigators, and HJF team of program managers and research administrators responsible for carrying out research administration and program management support to the faculty and administration at USU.
  8. Provides advice on manpower utilization, workflow, and operational procedures to increase efficiency, productivity, and make overall improvements for HJF's service capability for the USU Portfolio.
  9. Enhances and/or develops, implements and enforces HJF policies and procedures by way of systems that will improve the overall operation and effectiveness of HJF support to USU Portfolio.
  10. Is thoroughly aware of and assesses HJF's administrative functions and performance in its service capability to USU, recommending and implementing adjustments as improvements are identified.
  11. Participates in the development of HJF's plans and programs as a strategic and tactical partner in evaluating and advising on the impact of HJF's long-range planning of its service capability to USU Portfolio.
  12. Provides timely and accurate analyses of trends in multiple administrative areas of USU in order to assist the Portfolio Director, the executive staff, and other senior management staff in meeting their responsibilities.
  13. Provides technical and professional advice and knowledge to others within the various administrative areas of USU and HJF.
  14. Accomplishes all tasks as appropriately assigned or requested.
  15. Performs other duties as needed. 

Required Knowledge, Skills, and Abilities:

  • Proven track record of effectively leading individuals and teams of individuals to achieve a common goal.
  • Ability to think and work strategically and collaboratively across the Portfolio.
  • Experience in wide-ranging or cross-functional areas, and an eagerness to learn new skills.
  • Strategic thinker and problem solver, data-driven and analytical in approach to solving problems.
  • Strong written and verbal communication skills.
  • Team player and relationship builder—works cooperative and effectively with others to set goals, resolve problems, and make decisions that enhance the Portfolio. Ability to establish and maintain productive working relationships with others.
  • Strong organizational and planning skills.

Minimum Education/Training Requirement: The incumbent must possess a master 's degree in either a business (M.B.A. preferred) or a scientific field.

Minimum Experience: The incumbent must have 10+ years related experience as either a director of operations (preferred) or senior program manager.

Supervisory Responsibilities /Controls: The incumbent may be expected to supervise senior program managers.

Physical Capabilities: Prolonged sitting and working at a computer.

Work Environment: The work environment consists of offices and laboratory settings.

Background: Must be a US Citizen and will be required to obtain a favorable National Agency Check with Law and Credit (NACLC). Although not required, a Secret Clearance is preferred.

Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, drug screening, and a department of motor vehicle (DMV) check.  

HJF is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.