Case Manager

Updated: July 19, 2019
Job ID: 213796
Status: Full-Time
Regular/Temporary: Regular
Location: Bethesda, MD, United States

Join the HJF Team!

HJF is seeking a Case Manager to support the John P. Murtha Cancer Center (MCC) located at the Walter Reed National Military Medical Center in Bethesda, Maryland. The incumbent will work as a Nurse Navigator for MCC cancer patients in the following areas: Dermatology Oncology, Surgical Oncology, and Thoracic Oncology. The Nurse Navigator may also be eligible to navigate all MCC cancer patients except the patients in Breast, Prostate and Gynecologic areas.  HJF provides scientific, technical and programmatic support services to MCC.

The John P. Murtha Cancer Center at Walter Reed Bethesda is a modern, patient-centric, tri-service military healthcare facility. Its comprehensive core of military and civilian oncologists and other cancer- trained clinicians and researchers provide multidisciplinary cancer-care delivery and patient-family support services. Our Cancer Center, the only DoD Cancer Center of Excellence within the Military Health System, offers its patients access to cutting-edge cancer diagnostic and treatment technologies.

The Case Manager serves as a consistent care coordinator to eligible beneficiaries at the Murtha Cancer Center WRNMMC, ensuring timely access and seamless coordination of services throughout the continuum of cancer care. The Case Manager will meet with patients and families to provide emotional support and guidance following the diagnosis of cancer through end stage disease if necessary. The Case Manager will provide medical information; education; and share knowledge regarding internal and external support services and resources. The Case Manager will be responsible for facilitating: rapid scheduling, coordination follow-up care, and tracking patient’s to ensure completion of recommended treatment plan. The Case Manager will identify and assist patients and families in eliminating potential barriers to care by identifying and referring to appropriate resources.

The Case Manager will be an integral part of and professional member of the Interdisciplinary team promoting optimal patient care.


  • Serves as a Case Manager for MCC cancer patients in the assigned clinics.
  • Collaborates with care providers across all settings to develop, implement and evaluate cancer clinical practice guidelines in order to provide quality patient care, education and value added services.
  • Serves as a POC and Case Manager for cancer patients, families, physicians and other healthcare providers from incoming case transfer through to discharge planning.
    • Serves as the HELP-PATH Oncology Case Management POC in the communication and coordination of MEDEVACS coming to WRNMMC.
    • When altered to new cases transferring to WRNMMC, works with WRNMMC providers to ensure that patients are ready to be received and treated upon arrival.
    • Coordinates SECDEC process and serves as a MCC/POC and bring the referral NCI patients to MCC/WRNMMC.
    • Makes appropriate administrative arrangements including the base access, registration form, enter referral and clinical appointment, upload required documents to the system.
    • Serves as the liaison and POC for NIC clinical trial programs and DoD Relay Health to assist in the patient referral process between providers, patients, NCI, DoD Relay, MCC and partner MTF Sites.
  • Provides educational information, resources and support to cancer patients and families in order to assist with coping, fostering self-care activities and assure high quality outcomes.
  • Utilizes care management practices to evaluate clinical economic outcomes of patient care and maintains an active role in problem identification and problem solving to ensure quality patient care and optimal patient outcomes.
  • Participates in program development and research initiative.
  • Maintains protocol requirements and contributes to the development, implementation, evaluation and revision of policies and procedures related to cancer care.
  • Collects and evaluates data related to cancer population in order to provide information for ongoing quality improvement.
  • Actively participates in Multi-Disciplinary Conferences related to cancer care, prevention, and screening.
  • Performs other duties as assigned.

Job Specifications:

Required Knowledge, Skills, and Abilities:

  • Excellent organizational and data entry skills
  • Ability to anticipate, assess, plan, intervene, and evaluate the physical, emotional, and educational needs of patients needs and take appropriate course of action, using approved  guidelines, protocols, and pathways
  • Ability to communicate openly and empathetically with patients, families, and providers
  • Ability to communicate effectively with diverse audiences including professional staff, community members, media, and other service organizations
  • Knowledge of adult learning competencies and patient teaching skills
  • Self-management skills reflecting self-motivation, initiative and fiscal responsibility
  • Demonstrates flexibility in responding to changing system needs and stays current with managed care and reimbursement issues
  • Advanced knowledge of current screening, diagnostic tools, and treatment options for these group of cancer patients
  • Prior experience working in protocol/pathway driven environments and able to deviate and make appropriate referrals
  • Excellent problem solving skills
  • Proficiency in Microsoft Office Suite.
  • Basic understanding of procedures commonly done in the ambulatory setting
  • Knowledge of Federal regulations regarding the use of human subjects in research.
  • Knowledge of clinical medicine and procedures and techniques necessary for performing research tasks; proficient skills in data acquisition and clinical responsibilities related to research protocols.

Minimum Education/Training Requirements:  Graduate of an accredited nursing school, Professional   License required (R.N. or N.P.), OCN preferred, a certification to specialty is preferred.

Minimum Experience: 2 to 4 years of experience.

Physical Capabilities: Requires sitting for long periods at a computer and/or desk. Travel to collaborating military or civilian facilities. Walking, lifting and bending required.

Required Licenses, Certification or Registration:  Licensed Registered Nurse in Maryland or the ability to obtain a Maryland License ( Out of state Compact Licenses will not be accepted), Completion of the CITI online research course, certification in BCLS.

Work Environment:  Hospital/Office.

Must be a US Citizen and pass a favorable National Agency Check.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer. 

HJF is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.