Laboratory Technical Supervisor (Serology) - Diagnostics and Countermeasures Branch - Silver Spring, MD

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Updated: April 30, 2020
Job ID: 215661
Status: Full-Time
Regular/Temporary: Regular
Location: Silver Spring, MD, United States

Join the HJF Team!

HJF is seeking an experienced laboratory Laboratory Technical Supervisor (Serology) to oversee all testing and laboratory operations within the College of American Pathologists (CAP) accredited HIV Diagnostics and Reference Laboratory (HDRL), in the Diagnostics and Countermeasures Branch (DCB), located at the Walter Reed Army Institute of Research (WRAIR) in Silver Spring, MD. HJF provides scientific, technical and programmatic support services to DCB.   

HDRL provides clinical laboratory support for Department of Defense Medical Treatment Facilities, US Army European Command, US Army Central Command, US Medical Entrance Processing Command, and US Military research initiatives. The incumbent will work with the HDRL Laboratory Leadership, Molecular Technical Supervisor, Quality Assurance Manager and Operations Team to establish standards, develop or modify analytical and/or test methods, and will be responsible for the efficiency/accuracy of all analyses and testing performed in the Serology Laboratory Section as well as for the Clinical Molecular Section in the absence of the Molecular Technical Supervisor. He/She will work in a multidisciplinary environment consisting of US Military, Department Army Civilian, Contractor, and visiting Scientists.


  1. Oversees the daily operations for the Serology Section of HDRL in conjunction with the Team Leads to include testing workflows, staff, logistics, supply inventories and testing workloads within the Serology Section.
  2. Plans workload to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work to ensure efficient and accurate testing for both clinical and research missions.
  3. Evaluates/resolves new and complex problems in the Serology Section in collaboration with Lead Technologists, other Departmental Supervisors, Operations Personnel, Quality Assurance staff and Senior Management.
  4. Ensures all instrumentation is functioning properly and is maintained in accordance with manufacturer’s recommendations and HDRL SOPs. Troubleshoots instruments, test methods, and specialty processes. Corrects and documents all issues in accordance with DCB’s Occurrence Management Plan.
  5. Reviews/verifies all technical data for accuracy and trends.
  6. Supervises staff in the Serology Section to include, assessing personnel competency, monitoring and evaluating employee performance, and makes recommendations for awards and disciplinary actions as appropriate.
  7. Coordinates and performs the training of new Technologists, Technicians and other support staff in theories and techniques to ensure appropriate training for assigned tasks and duties.
  8. Maintains in depth knowledge of CAP/CLIA/FDA regulatory requirements for high complexity testing.
  9. Reviews in coordination with the Quality Assurance Group, all quality indicators for Serology Sections to ensure assays are performing as required and technologists are reporting results according to manufacturer and/or Laboratory specific requirements.
  10. Reviews in coordination with the Quality Assurance Group, assay turnaround times (TATs), ensures TATs are in accordance with established HDRL guidelines and benchmarks, and takes appropriate actions to improve performance where applicable.
  11. Prepares, writes, reviews, and revises the Standard Operating Procedures and provides technical guidance to laboratory personnel.
  12. Develops validation plans to evaluate new instruments and test methods, conducts evaluations of methods, summarizes data for presentation to DCB leadership, and  incorporates into Section testing menus.
  13. In conjunction with the Quality Assurance Group, ensures compliance of all laboratory testing and Quality Control/Quality Assurance and Quality Improvement activities for all regulated activities.
  14. Works with the Laboratory Director, Associate Laboratory Director, Lead Technologists and Quality Assurance Manager to develop and implement new testing platforms/assays/procedures as required for new missions in support of US Military Force Health Protection and Readiness.
  15. Continually reviews workflows and processes for risk and works with interdepartmental personnel to develop risk mitigation strategies and process improvements.
  16. Assists with interviews and hiring action of new employees.
  17. Coordinates the procurement of supplies, equipment, and instrumentation within budgetary limits and in conjunction with DCB Leadership.
  18. Attends, presents and participates in Section/General Laboratory meetings, DCB Department meetings, and Division Seminars.
  19. Provides training to US Military HIV Research Program Laboratory personnel and visiting Scientists as required.
  20. Gain a basic knowledge and understanding of the assays in operation within the Administrative, Specimen Processing and Molecular Sections to provide support and guidance for staff in the absence of their respective section supervisors.
  21. Provides coverage for unscheduled events within the laboratory as required.
  22. Performs other duties as assigned.

Required Knowledge, Skills, and Abilities: Excellent laboratory and technical skills. In depth knowledge of serological testing methodologies and the ability to perform and troubleshoot them, including assays for the detection of; HIV, HBV and HCV.  Ability to learn new assays and techniques to cover other laboratory areas when needed including but not limited to: quantitative and qualitative assays for detection and monitoring of HIV, HCV, HBV, GC, CT, TV, Mgen, HIV drug resistance genotype testing, and research molecular assays. Knowledge of CAP/CLIA/GCLP requirements for conducting high complexity clinical testing of human specimens. Ability to oversee the work activities of subordinate staff members. Excellent documentation and record keeping abilities. Excellent interpersonal and communication skills.

Minimum Education/Training Requirements: Bachelor’s degree in Medical Technology or related field, Graduates through the U.S. Army Medical Laboratory Specialist Course or equivalent experience required.

Required Licenses, Certification or Registration: ASCP, or equivalent certification is required.

Minimum Experience: 3-5years of experience as a laboratory section supervisor with a minimum of 3 years of experience managing and providing oversight of direct reports. Professional knowledge of analytical laboratory principles, theories, practices, and established methodologies sufficient to perform the full range of duties involved in developing and modifying methods that are used to analyze and test body fluids in a regulated environment. Experienced in problem solving in a high paced laboratory environment conducting high complexity testing.

Physical Capabilities: Job performance requires ability to move around and between several laboratory areas. The individual must be able to work in a laminar flow hood for handling of infectious agents. Fine motor coordination in manipulation of laboratory materials is essential. The individual must be able to stand and/or sit for lengthy periods to include, but not limited to, processing of specimens, operation of instrumentation, and data analysis at a computer terminal.

Supervisory Controls: The incumbent will report to the Director of Operations for the Diagnostics and Countermeasures Department.

Supervisory Responsibilities/Controls: Day to Day oversight of Serology Team Leads a Testing Personnel.

Work Environment: 9100 Brookville Road, BLDG. 508, Silver Spring, MD 20910. Work Schedule will be Monday – Friday during normal business operations. 

Complexity: Handle bio-hazardous materials, and infectious human specimens to include, but not limited to, HIV, Hepatitis B, Hepatitis C, HTLV, and syphilis infected material. The incumbent will be expected to practice safe handling of infectious materials and hazardous chemicals. This laboratory supports work of investigators of diverse scientific disciplines and nationalities and requires good interpersonal skills for effective job performance.

Background: Must have lived in the US 3 out of the past 5 years; eligible to pass a NACI background.

Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, drug screening, and a department of motor vehicle (DMV) check.

HJF is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.