IT Support Administrator II

Updated: November 8, 2019
Job ID: 215398
Status: Full-Time
Regular/Temporary: Regular
Location: Bethesda, MD, United States

Join the HJF Team!

HJF is seeking an IT Support Administrator II to support the Information Technology (IT) Department located at the HJF Home Office in Bethesda, Maryland. 

The IT Support Administrator II will be responsible for the day-to-day operation of request and incidents that are facilitated via the Service Desk to support HJF employees. This includes support of Mac/PCs, Printers, Network connectivity, and Telephony and Audio/Video collaboration systems. The candidate will also participate in team and individual projects as assigned by the Technology Officer.

Responsibilities:

  1. Provide Tier 2 IT support to HJF employees globally.
  2. Administer user accounts on IT systems such as Active Directory, G-Suite, etc.
  3. Manage desktop support tickets ensuring support SLAs are met.
  4. Administer core Microsoft Active Directory, DHCP, DNS, Print and File shares.
  5. Support Macs and Windows PCs in an enterprise environment.
  6. Work with technology vendors to facilitate equipment repair or troubleshooting.
  7. May perform other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Required Knowledge, Skills and Abilities:

  • Experience supporting MacOS and Windows 7, 8.x, 10 in an enterprise environment.
  • Experience using Google Apps (Google Mail, Google Drive, Google Calendar, etc.).
  • Experience with RDP, Webex, Go-To-Meeting.
  • Imaging Apple Macs and Windows PC.

Minimum Education: High school diploma or GED required. Vocational, technical training or bachelor’s degree preferred. Education can be substituted for 2 - 4 years of computer support experience.

Minimum Experience/ Training Requirements: 3 – 5 years of relevant experience.1 - 3 years of Helpdesk support experience.

Work Environment: Office. 

Background: US Citizenship required.

Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, drug screening, and a department of motor vehicle (DMV) check.  

HJF is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.
 

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