IT Support Administrator I

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Updated: December 17, 2019
Job ID: 215397
Status: Full-Time
Regular/Temporary: Regular
Location: Bethesda, MD, United States

Join the HJF Team!

HJF is seeking an IT Support Administrator I to support the Information Technology (IT) Department located at HJF Home Office in Bethesda, MD. 

The IT Support Administrator operates under the direction of the Manager of IT Services who establishes and provides general guidelines and overall priorities. The IT Support Administrator works independently; establishes internal priorities, work schedules and goals and uses initiative and sound judgment. Work is evaluated based on results achieved towards established goals and requirements, timeliness, application of sound business practice and efficient use of resources.


  1. Plans, designs, deploys, supports and manages the full life cycle of end user computing environments, services and productivity applications.
  2. Administer desktop computers, printers, switches, phones and software (MS Office, Adobe, Antivirus).
  3. Provide Microsoft office application support.
  4. Produce documentation on all processes practiced or developed.
  5. Develop, test, and implement new business processes.
  6. Assist the IT Manager with new technology projects as assigned and perform periodic maintenance on all end user equipment. 
  7. May perform other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Required Knowledge, Skills and Abilities:

  1. Experience and expertise configuring and supporting a mixed platform endpoint environment, including Microsoft Windows and MacOS fixed and mobile, with local and remote users.  
  2. Experience troubleshooting and analysis skills involving information systems and applications.  
  3. Excellent written and oral communication skills to work with a wide variety of personnel of varied technical knowledge.

Minimum Education: High school diploma or GED required. Vocational, technical training or bachelor’s degree preferred. Education can be substituted for 2 - 4 years of computer support experience.

Minimum Experience/ Training Requirements: 0 – 2 years of relevant experience. 

Work Environment: Office.

Background: US Citizenship Required. 

Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, drug screening, and a department of motor vehicle (DMV) check.  

HJF is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.