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Join the HJF Team!
HJF is seeking an Online Technical Support Specialist to support the Center for Deployment Psychology (CDP) activities related to its training and education mission in Bethesda, Maryland. This position will work in the CDP headquarters in Rockville, MD. They report to the Chief of Staff. The Online Technical Support Specialist is able to work independently to support online training activities by providing hands on support and developing tools that help staff, faculty, and customers with their online experience. This person will have the knowledge, skills and abilities of a computer support technician, in addition to the ability to lead customers in training in virtual world programs and assist faculty with any technical issues which may arise during online training programs in a live, virtual or mixed-reality environment.
CDP has the mission to train military and civilian behavioral health providers to provide high quality deployment-related behavioral health services to military personnel and their families. The incumbent will be primarily responsible for managing the development, delivery and evaluation of a range of training programs delivered through various distance learning tools.
Required Knowledge, Skills, and Abilities: Must have excellent problem-solving skills. Must have intermediate skills in a number of software packages, including ability to remotely trouble-shoot technical issues, including Microsoft Office, Google Suite, and Adobe Creative Suite. Must have expertise or ability to quickly develop expertise in online platforms, such as Adobe Connect, Zoom, and Second Life. Previous experience in Adobe Connect, Zoom, and Second Life preferred. Must have excellent customer service and communication skills (written and verbal) including the ability to communicate effectively with a diverse group of people, and the ability to communicate technical information to a lay audience.
Minimum Education/Training Requirements: Associate's Degree in computer related field. Knowledge of military culture desired.
Minimum Experience: 1 to 2 years computer experience
Physical Capabilities: Walking, standing, lifting and carrying up to 25 lbs and sitting.
Work Environment: The Center for Deployment Psychology (CDP) is a largely DoD funded Behavioral Health training and education center of excellence of the Uniformed Services University for the Health Sciences (USUHS). The CDP has over 30 staff located in Bethesda and Rockville, Maryland and at 20 locations around the country. The majority of work will be conducted in our office suite in Rockville, MD with occasionally meetings held at the USUHS in Bethesda, MD.
Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, drug screening, and a department of motor vehicle (DMV) check.
HJF is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.