IT Services Manager

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Updated: December 19, 2018
Job ID: 214454
Status: Full-Time
Regular/Temporary: Regular
Location: Bethesda, MD, United States

Join the HJF Team!

HJF is seeking an IT Services Manager to support the Information Technology department located at our Corporate Headquarters in Bethesda, MD. 

HJF IT Services deploys, manages, and maintains information systems employed throughout the foundation supported administrative, laboratory and clinical research activities. Under the general direction of the Director of IT, the IT Service Manager is responsible for managing the team that maintains and supports the Foundation's endpoint management systems and universal endpoint services


  1. Manages IT Services Support Team that supports organizational userbase through IT management systems
  2. Maintains and supports universal endpoint services such as file, print, endpoint backup, telephone, Fax, email, 1M and VTC.
  3. Leads team to troubleshoot and solve information systems related issues as they arise and acts as second tier support provider for escalated IT Service Desk requests involving endpoint management or service issues.
  4. Develops and maintains required technical and procedural documentation to support systems configuration and management activities.
  5. Trains and coaches IT Systems staff to further their performance and career development.

Required Knowledge, Skills and Abilities: Well developed organizational and management skills. Strong service ethic with significant knowledge and experience related to managing endpoints and their associated applications and services in a multi-platform production environment.

Minimum Education: Bachelor’s degree required. Master’s and technical training preferred. 

Minimum Experience/Training Requirements: 6 – 9 Years of relevant work experience 

Supervisory Responsibilities/Controls: May recommend the following: employee hiring, disciplinary action, and starting salaries; provide input on employee performance evaluations.

HJF is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.