IT Support Administrator I

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Updated: June 29, 2018
Job ID: 214008
Status: Full-Time
Regular/Temporary: Regular
Location: Bethesda, MD, United States

Join the HJF Team!

HJF IT Services designs, deploys, and manages information systems employed throughout Foundation supported administrative, laboratory, and clinical activities. The IT Support Administrator I operates under the direction of the Manager, IT Services who establishes and provides general guidelines and overall priorities. The IT Support Administrator I works independently; establishes internal priorities, work schedules and goals and uses initiative and sound judgment. Work is evaluated based on results achieved towards established goals and requirements, timeliness, application of sound business practice and efficient use of resources.

Responsibilities:

  1. Plans, designs, deploys, supports and manages the full life cycle of end user computing environments, services and productivity applications.
  2. Administer desktop computers, printers, switches, phones and software (MS Office, Adobe, Antivirus).
  3. Provide Microsoft office application support.
  4. Produce documentation on all processes practiced or developed.
  5. Develop, test, and implement new business processes.
  6. Assist the IT Manager with new technology projects as assigned
  7. Perform periodic maintenance on all end user equipment

Required knowledge, skills and ability: Experience and expertise configuring and supporting a mixed platform endpoint environment, including Microsoft Windows and MacOS fixed and mobile, with local and remote users.  Experience troubleshooting and analysis skills involving information systems and applications.  Excellent written and oral communication skills to work with a wide variety of personnel of varied technical knowledge.

Minimum Education/Training Requirements:  Bachelor's degree with 2 -4 years of computer support experience. MCSE/MCSA preferred.

Physical Capabilities:  Able to communicate verbally, ability to write and prepare documents in a variety of forms, ability to move within the work site, ability to travel to and move within supported sites.

Supervisory Responsibilities/Controls:  Incumbent reports to Technology Officer

Work Environment:  Office environment; some local travel is required (site to site).

 

HJF is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.

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