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HJF IT Services designs, deploys, and manages information systems employed throughout Foundation supported administrative, laboratory, and clinical activities. The IT Support Analyst operates under the direction of the Manager, IT Services who establishes and provides general guidelines and overall priorities. The IT Support Analyst works independently; establishes internal priorities, work schedules and goals and uses initiative and sound judgment. Work is evaluated based on results achieved towards established goals and requirements, timeliness, application of sound business practice and efficient use of resources.
Required Knowledge, Skills, and Abilities: Experience and expertise configuring and supporting a mixed platform endpoint environment, including Microsoft Windows and MacOS fixed and mobile, with local and remote users. Experience troubleshooting and analysis skills involving information systems and applications. Excellent written and oral communication skills to work with a wide variety of personnel of varied technical knowledge.
Minimum Education/Training Requirements: Bachelor's degree with 2 years of computer support experience.
Physical Capabilities: Able to communicate verbally, ability to write and prepare documents in a variety of forms, ability to move within the work site, ability to travel to and move within supported sites.
Supervisory Responsibilities/Controls: Incumbent reports to Technology Officer
Work Environment: Office environment; some local travel is required (site to site).
HJF is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.